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| G4S Technology Software Solutions Support Level descriptions and detail is listed below.
Click on the support level for more information.
The following rules apply to all G4S Technology Software Solutions Support Agreements (TSA):
- All OneFacility Customers must have a Minimum TSA.
- Software support includes G4S Technology Software Solutions and third-party software.
- Any service required and/or requested by clients that is not covered by a TSA will be billed on a T&M basis.
- Hardware support includes only hardware installed by G4S Technology Software Solutions or specifically taken over through a TSA.
- Cabling is not included in any TSA, even if G4S Technology Software Solutions provided it in the original installation.
- Expenses are NOT included in any TSA. Expenses include: lifts / truck / machinery rentals.
The following are G4S Technology Software Solutions T&M Rates for Customer based in the USA:
- Business hours (Monday to Friday 8am - 5pm) $125 / hour with 2 hour minimum
- Monday to Friday after hours $188 / hour with 2 hour minimum
- Weekend and Holidays daytime hours 8am – 5pm $188 / hour with 2 hour minimum
- Weekend and Holiday after hours $250 / hour with 4 hour minimum
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The OneFacility platform provides a toolkit of core capabilities that can be combined to create solutions to problems spanning security, safety and facility management environments. OneFacility is applicable to solutions ranging from small out-the-box applications to large, fully integrated enterprise systems.
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