|G4S Technology Software Solutions Client Services division is built on the desire to serve our customers in the most efficient, professional and technically competent way we know how. Our goal is to satisfy each and every customer who has a need and turns to G4S Software Solutions for a solution to that need.
Our Technical Support department is available to help our customers 24 hours a day, 365 days a year. It is staffed with some of the industry’s most capable and diverse level three and level four technicians supporting our OneFacility product along with electronic security leading brandname hardware and software offerings. Customers can make support requests via telephone, email or by using our web based Service Request System built into OneFacility. Our online tools and remote diagnostics provide the fastest possible time to fix and are unmatched in the industry.
In addition, our Field Services department is ready to support all onsite services needs. From providing a broad spectrum of preventive maintenance services to 'feet on the street' unanticipated service call needs, we will get your mission critical electronic security system in perfect health.
G4S Technology Software Solutions Client Education department offers a wide variety of technical educational options ranging from hands-on, on-site or at-factory instructor lead education to a diverse and deep group of self-paced, web enabled technical education modules designed to help you gain a greater understanding of our product offerings, in a online learning environment.
Our Program Management team is capable of delivering highly complex projects on time and within budget. Our experience runs deep with large enterprise wide initiatives especially with projects that focus on Incident Management, access control management of disparate systems, visitor management, emergency planning, training, drills and large scale, multi-location security system installations.
The G4S Technology Software Solutions Account Management team supports and drives the installation of a mission critical system. Your people, intellectual property and place of business rely on these systems and our account management team can help you expand the capabilities of your system as your needs grow and change.
We offer a Supplies Management program to keep detailed records of your consumables, we track usage and can auto replenish so you don’t have to lift a finger.
The G4S Technology Software Solutions Equipment Replacement program is like no other in the industry. This program ensures that every six years a customer’s operational environment will be swapped out for the latest in technology. This isn’t a software upgrade, new software at no additional charge is part of everyday life for OneFacility customers, this program delivers new system hardware without a big Capex requirement.
As the systems and the environment they are deployed in become more complex, the need for subject matter experts becomes increasingly more valuable. That’s the driving force behind the G4S Technology Software Solutions Professional Services department. Our team of high level subject matter experts posses a wide range of professional skills to help guide our customers through the complexity of any system deployment.